- Laptop camera not working on zoom or teams
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- My laptop webcam doesn't work in Teams or Zoom, either in app or - Microsoft Community
To find the Camera app, go to the search box on the taskbar and search for Camera. Once you have opened the app you should see an image. If this is the case then your camera is working. If you do not see an image, you can try troubleshooting to see if this explains the problem, if not, proceed to the next section. You should then see a list of available software drivers for your specific laptop. From there, look for Webcam Drivers. If there is an update available, download the file to your PC, and install the software following the instructions given on the HP support webpage.
Once you have fully installed the drivers, restart your laptop and then try using the webcam software again. Repeat the steps in the first part of this webpage and your webcam problem should now be resolved.
If you are opening an app, such as Zoom with the intention of using your webcam, but you cannot get the webcam to work, you may not have successfully configured your webcam. To do so, you will first want to check the webcam settings , following these steps:. Once you have done this, open the respective app that you want to use your webcam with and then try again. Hopefully, this has resolved your issue and you are now able to partake in video calls.
If you are still having issues, then you may need to update or reinstall the webcam drivers , as explained above. If you have difficulties using your camera in Microsoft Teams , then we recommend following the same steps as for Zoom - you just need to choose Teams instead of Zoom during the last step.
You should also note that the same solution works for Skype. If you are experiencing this problem on Windows 8, then you can try some of the solutions listed for Windows 10, namely:.
If your camera only shows a black screen, then there are a couple of things that you can try:. If none of these solutions work, we recommend checking the other tips described in the present article. How to check if my HP laptop camera is working properly? Manage my push subscriptions. How to Configure a Built-in Webcam on Windows 10? Check you have a built-in camera : indeed, even if your computer is pretty recent, it doesn't mean that it has a built-in camera.
Close all other apps that might be using your camera like Skype or FaceTime. Then select Make a test call under Audio devices. In a test call, you'll see how your mic, speaker, and camera are working. Follow the instructions from Test Call Bot and record a short message.
The message will playback for you. After that, you'll get a summary of the test call, and you can go to your device settings to make changes. The test call feature is only available in English for now. Additional languages are coming soon. We'll delete your test recording immediately after the call. It won't be retained or used by Microsoft. You might need to change one of your device permissions. Here's how to check:. Make sure the setting for Camera access for this device is turned On.
When your camera isn't working in Windows 10 or if you're using an external webcam , it might be a problem with your drivers. Go here for step-by-step instructions for checking your Windows drivers. Note: These settings only apply to Mac OS If you're using Teams on the web, here is something you can do to make sure your camera and microphone are set up properly:. It is important to check your browser permissions and settings.
Whether you're using Chrome or other browsers like Microsoft Edge or Firefox , you can start with Settings or Options and then find the camera and microphone. Here, set the Camera and Microphone to Allow access to these devices. Microsoft Teams. My camera isn't working in Teams. Microsoft Teams More Notes: The test call feature is only available in English for now.
The test call feature is currently unavailable for Teams on the web. Need more help? Expand your skills.
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